Frequently Asked Questions

How long does it take to receive my order?
Because our products are made to order, please allow time for production before shipping. Delivery times vary depending on your location, product, and shipping method. Estimated delivery information will be shown at checkout where available.

Do you ship internationally?
Grace & Loannes serves customers in multiple countries. Shipping availability and costs depend on your destination and the products in your order.

How can I choose the right size?
Please check the size information provided on each product page before placing your order. If you are unsure, contact us before ordering and we will be happy to help.

Can I return or exchange an item?
Because our pieces are made to order, we are unable to accept returns or exchanges for change of mind or incorrect size selection. If your item arrives damaged, defective, or incorrect, contact us with your order details and photos so we can review the issue.

How do I track my order?
Tracking information will be provided when available once your order has been dispatched.

Can I contact you before placing an order?
Absolutely. If you have a question about sizing, shipping, a product, or your order, please use our Contact page and we’ll be happy to help.