Shipping policy
SHIPPING POLICY
Grace & Loannes products are made especially for you after an order is placed. Please allow time for both production and delivery.
ORDER PROCESSING AND PRODUCTION
Most orders require approximately 2–7 business days for production before they are dispatched.
Business days do not include weekends or public holidays. During busy seasons, holidays or unusually high order volumes, production may take slightly longer.
ESTIMATED DELIVERY TIMES
After production is completed, estimated delivery times are generally:
• United Kingdom: 3–10 business days
• United States: 3–10 business days
• Europe: 4–12 business days
• Other international destinations: 5–20 business days
These are estimates rather than guaranteed delivery dates. The estimated delivery information shown during checkout should be reviewed before completing your purchase.
Delivery may occasionally take longer because of customs processing, carrier delays, severe weather, public holidays, remote delivery locations or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs are calculated according to the product, delivery destination and available shipping method. The applicable shipping charge will be displayed at checkout before payment is completed.
Where a free-shipping promotion is available, its conditions will be displayed on the website or during checkout.
ORDER TRACKING
When tracking is available, you will receive a shipping-confirmation email containing your tracking information after the order has been dispatched.
Tracking information may take 24–48 hours to update after the shipping confirmation is issued.
If you have not received tracking information after the estimated production period, please contact us at graceandloannesofficial@gmail.com and include your order number.
MULTIPLE PACKAGES
We work with specialist production partners in different locations. If an order contains more than one product, the items may be produced or dispatched separately.
You may therefore receive more than one package and more than one tracking number. Separate packages may also arrive on different dates.
DELIVERY LOCATIONS
We ship to the destinations available during checkout. Available delivery methods and charges may vary depending on the product and destination.
We cannot deliver to a location that is not accepted by the checkout system.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.
Unless these charges are collected during checkout, the customer may be responsible for paying them. Grace & Loannes does not control customs charges or the amount that a local authority may impose.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address.
Please check your name, house number, street, city, postal code and country carefully before completing your order.
If you notice an address error, contact us immediately at graceandloannesofficial@gmail.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.
Grace & Loannes cannot be responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional delivery or replacement costs may apply where legally permitted.
DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please:
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Check the tracking information provided.
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Confirm that your delivery address is correct.
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Check with household members, neighbours or the local delivery office.
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Contact us at graceandloannesofficial@gmail.com with your order number.
We will review the available tracking information and assist you with the next appropriate step.
LOST OR DAMAGED PACKAGES
If tracking indicates that a package may be lost, or if your order arrives damaged, contact us as soon as possible at graceandloannesofficial@gmail.com.
For damaged deliveries, please provide your order number and clear photographs of the product and packaging. We will review the issue and may arrange an appropriate replacement or refund.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel your order, contact us immediately.
Because our products are made on demand and may enter production shortly after purchase, we cannot guarantee that changes or cancellations will be possible after production has started. This does not affect any rights you have under applicable consumer law.
CONTACT INFORMATION
Grace & Loannes
Operated by Grace and Loannes Ltd
Company registration number: SC899696
Email: graceandloannesofficial@gmail.com
Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN, United Kingdom